This Privacy Policy explains how Arival.ai ("Arival", "we", "us", or "our") collects, uses, stores, shares, and protects information when you visit arival.ai, use our free tools, or use our applications and services (together, the "Services"). By using the Services, you agree to the practices described in this policy.
1. Information We Collect
Information you provide
- Contact details such as your name, email address, phone number, hotel or company name, and website URL when you fill out a form, book a call, or request a resource.
- Messages and other content you send to us.
Information from Google when you sign in with Google
If you choose to sign in with Google or connect a Google account, we receive only the information you authorize on the Google consent screen. This typically includes:
- Basic profile information: your name, email address, and profile picture.
- If you explicitly grant additional permissions (for example, access to a Google Business Profile you manage), the data covered by those specific permissions, such as business listing details and reviews.
We never receive or store your Google password.
Information collected automatically
- Device and usage data such as IP address, browser type, pages viewed, and referring URLs.
- Cookies and similar technologies, including analytics tools such as Google Analytics and Vercel Analytics.
2. How We Use Information
- To provide, operate, and maintain the Services.
- To authenticate you and secure your account.
- To generate the reports, audits, and recommendations you request.
- To respond to inquiries and send information you have asked for.
- To understand usage and improve the Services.
- To comply with legal obligations and prevent fraud or abuse.
3. How We Use Google User Data
We access, use, store, and share Google user data only to provide and improve the user-facing features you request. Specifically:
- Access: we access only the Google data covered by the permissions (scopes) you approve.
- Use: we use your basic profile information to create and sign you in to your account, and any additional data you authorize only to deliver the specific feature you requested.
- Storage: Google user data is stored on secure, access-controlled infrastructure and encrypted in transit.
- Sharing: we do not sell Google user data. We do not share it with third parties except service providers needed to run the Services, when required by law, or with your explicit consent.
- We do not use Google user data for advertising, and we do not use it to train generalized AI or machine learning models.
- Humans do not read your Google user data unless you give us permission, it is needed for security purposes, it is required by law, or it has been aggregated and anonymized for internal operations.
Arival.ai's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
4. How We Share Information
We do not sell your personal information. We may share it with:
- Service providers that help us host, operate, and analyze the Services (such as cloud hosting, email delivery, and analytics), bound by confidentiality obligations.
- Authorities, when required by law or to protect the rights, safety, and property of Arival, our users, or others.
- A successor entity in connection with a merger, acquisition, or sale of assets, subject to this policy.
5. Cookies
We use cookies and similar technologies to keep the Services working, remember preferences, and measure traffic. You can control cookies through your browser settings. Disabling cookies may affect some features.
6. Data Retention and Deletion
We keep personal information only as long as needed for the purposes described in this policy or as required by law. You can disconnect Arival from your Google account at any time from your Google Account permissions page. To request deletion of your data, including any Google user data we hold, email partner@arival.ai. We will delete it within 30 days, unless we are required by law to keep it.
7. Security
We use reasonable administrative, technical, and physical safeguards, including encryption in transit and restricted access, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. California residents have rights under the CCPA/CPRA, and residents of the EEA and UK have rights under the GDPR. To exercise these rights, contact us at partner@arival.ai.
9. Children's Privacy
The Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this policy from time to time. We will post changes on this page and update the "Last updated" date above.
11. Contact Us
Arival.ai
Palo Alto, California
partner@arival.ai